Returns and complaints

Submitting a complaint

In order to make a complaint, follow the steps below:

1. Return / complaint form

Fill in the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and the reason for the complaint, date of purchase and the occurrence of the defect. You can use the interactive return form at https://jamila.pl/kontakt.

2. Returning the product

When submitting a complaint, please send the product back with all its accessories and a copy of the purchase invoice.

3. Shipping

The advertised product should be sent to the following address:
OLDAW – ELŻBIETA BOROWIEC
Fromborska 6
14-500 Braniewo


Return

In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product / products:

OLDAW – ELŻBIETA BOROWIEC
Fromborska 6
14-500 Braniewo

To the package with the statement and the returned product / products, also include all accessories received with them and a receipt or invoice.